In today’s virtual world, conference calls are crucial. They are meetings hosted via telephone to conduct seminars, discuss developments in a business, or collaborate on a group project. Even though you are not physically at the meeting, there is still an etiquette you should follow to help create a proper conference call setting.
Have an outline or agenda in advance to follow so that the discussion is managed in an organized manner. Nothing is worse than forgetting important topics or rambling on about issues that are not important.
Make sure your telephone and/or computer microphone equipment should be in proper working order. It is always a good idea to test the equipment prior to the meeting and listen for any background noises, clicking sounds, or vibrating sounds. If you are using a telephone, make sure your call waiting is turned off.
Now, the things that you should never do!
• Avoid eating and drinking while on the call. No one wants to hear you eat your snack!
• Don't assume everyone recognizes your voice. This is especially important for large conference calls, announce yourself before speaking.
• Unless it is an absolutely necessary, do not push the mute button. Many business phones will start playing music when you push mute, so if your phone does this, avoid pushing mute.
Rule of thumb is that you should behave as though you are actually attending a meeting. Approach the situation professionally, take notes and participate!
